In short
- You can cancel any time. There is no cancellation fee.
- After you cancel, your paid features keep working until the end of the period you have already paid for. You are not charged again.
- If you were charged twice, or charged for a payment that failed, we refund it in full within 7 working days to the original payment method.
- We do not refund partly used months or years, unless the law requires it.
How to cancel
- Sign in as the account owner and open Settings, then the subscription or add-on you want to stop, and choose Cancel.
- Or email [email protected] from your registered email address with your business name. We confirm every cancellation by email.
Cancel before your renewal date to avoid the next charge. Your free billing data — invoices, parties, stock and reports — stays available after a paid add-on ends.
Refunds we give
| Situation | What happens |
|---|---|
| Duplicate charge for the same order | Full refund of the extra charge within 7 working days. |
| Money taken but payment shown as failed, and the feature not switched on | Full refund within 7 working days (or, if you prefer, we switch the feature on). |
| Charged after you cancelled on time | Full refund of that renewal charge within 7 working days. |
| We remove a paid feature during a period you paid for | Refund of the unused part of that period. |
| You change your mind part-way through a paid period | No refund for the part already started; the feature works until the period ends. |
How refunds are paid
- Refunds go back to the original payment method (card, UPI, net banking or wallet) through Cashfree Payments. We cannot refund to a different account.
- We start the refund within 7 working days of confirming it. After that, your bank or card issuer may take a few more working days to show it.
- If GST was charged, the refund includes it and we issue a credit note.
How to ask for a refund
Email [email protected] within 30 days of the charge with your registered email address, the payment date and amount, and the payment reference number or the last four digits of your card / UPI reference. We reply within two working days.
Your rights
Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019 or any other law. If the law gives you a refund in a case not listed here, we will honour it. For any complaint, see the Grievance Officer details on our Contact us page.
See also our Terms & Conditions and Shipping & Delivery Policy.